Privacy Policy — Lake West Tourism

1. Who we are

Company: LAKE WEST TOURISM LLC (合同会社 LAKE WEST TOURISM)
Representative: Naoyuki Kishimoto (Certified General Travel Services Manager)
Base: Otsu, Shiga, Japan
Travel business registration: Shiga Prefecture Governor-registered Travel Agency No. 3-306

2. Information we collect

We collect personal information by fair and lawful means, and only to the extent necessary, through our enquiry form, email, phone, and conversations with you. This may include your name, the name of your group or organisation, contact details such as your email address, the details of the journey you are considering, the number of travellers, and information relevant to the journey such as dietary requirements or accessibility needs.

3. How we use your information

We use the personal information we collect for the following purposes:

To respond to your enquiry and to communicate with you
To plan, arrange, and deliver your journey and related services
To make arrangements with accommodation, transport, and other travel-service providers
To process billing and payment for travel services
To help ensure your safety during travel and to contact you in an emergency
To provide information about our services and to improve their quality
To comply with applicable law and for purposes incidental to the above

4. Sharing with travel-service providers and other third parties

To arrange and deliver your journey, we may — with your prior consent — share the information necessary for those arrangements (such as your name, age, sex, contact details, and travel details) with accommodation providers, transport operators, food and experience providers, guides, insurers, and other travel-service providers. This may include providers located outside Japan where your journey requires it.

Other than as described above, we will not provide your personal information to third parties without your prior consent, except:

Where required by law
Where necessary to protect a person’s life, body, or property and consent is difficult to obtain
Where cooperation with a public authority carrying out its legal duties is required

5. Outsourcing

We may entrust all or part of the handling of personal information to third parties to the extent necessary to achieve the purposes above. In such cases, we select contractors appropriately and exercise necessary and appropriate supervision over them.

6. Keeping your information secure

We take necessary and appropriate measures to prevent unauthorised access to, and the loss, destruction, alteration, or leakage of, personal information, and we strive to keep personal information accurate and up to date.

7. Cookies

This website does not currently use cookies or similar technologies to identify individuals. If we introduce such technologies in future — for example for website analytics — we will state this in this policy and let you know.

8. Access, correction, and deletion

You may request access to the personal information we hold about you, and request its correction, addition, deletion, suspension of use, erasure, or suspension of provision to third parties. To make such a request, please contact us using the details below. We will verify your identity and respond appropriately in accordance with applicable law.

9. Contact

For any questions about how we handle personal information, or to make a request described above, please contact us through the enquiry form on our website. We will review your message and respond.

Personal Information Manager: Naoyuki Kishimoto (Representative, LAKE WEST TOURISM LLC)

10. Changes to this policy

We may revise this policy in response to changes in the law or in our services. Any revised version takes effect from the time it is published on this page.

Effective date: 6 July 2026　·　LAKE WEST TOURISM LLC ← Back to home